Refund Policy

 

 

Screen Assemblies and Spare Parts 

All screen assemblies, digitizers, and replacement spare parts come with a lifetime warranty covering manufacturing defects. However, the warranty does not extend to damages caused by technicians, physical damage, internal cracks, or incidental damages. Store credit will be issued to accounts based on the current selling price.

Replacement Batteries

Replacement batteries of the QMAX Brand come with a one-year warranty, and all other batteries come with a six-month warranty covering manufacturing defects. The warranty does not cover damages caused by technicians, physical damage, or incidental damages. Store credit will be issued to accounts based on the current selling price.

Tools and Repair Accessories

All repair tools and accessories include a 30-day guarantee against manufacturing defects. This guarantee does not cover damages caused by technicians, physical damage, or incidental damages. Store credit will be issued to accounts based on the current selling price.

Other Terms

• • Free delivery is provided but some restrictions apply based on the delivery location and the average value of orders. Please ask for the details.

• • It is under buyer`s responsibility to check the delivered items for any physical defects at the time of the delivery. Mobile Active is NOT responsible for any claims made after (2 days).
    

  • Specialized order parts (i.e., parts supplied outside our regular shipments, when out of stock, or not listed in our regular catalogue) are non-returnable, unless there is a manufacture defect.  
• • Rejected items (cracked screen, damaged by a technician, or not belonging to our company) will be stored in our warehouse for 15 days. You can request us to return these items to you, and we can include them with your next order. If no request is made within this period, the items will be sent for recycling.