Refund Policy

  • Please note that the prices of products in this list are guaranteed as of the date of issue and are valid only for 30 days. After 30 days, prices may change.
  • Free delivery is provided but some restrictions apply based on the delivery location and the average value of orders. Please ask for the details.
  • All products, screens, digitizers, batteries, back cover and small parts, are under a warranty of a year.

Warranties Included 

    • Ghost-touching screens and digitizers
    • Touch Lost
    • Discolouration
    • Dead pixel on the screen
    • Defect the charging port and volume button only if the screen assembly includes the frame and the port 
    • Frame separation
Warranties Excluded 
    • Broken, cracked and damaged (including water damage) parts 
    • Framed and/or installed screens(applicable for any screen sold without the frame) 
    • Any unexpected failure because of any software update/upgrade 
    • Static line (green, pink line) on LCD 
    • Only qualified RMA will be refunded to the client's account after inspection done by Mobile Active.
  • It is under buyer`s responsibility to check the delivered items for any physical defects at the time of the delivery. Mobile Active is NOT responsible for any later (2 days) claim(s).
  • Mobile Active uses the most recent prices for RMA parts. 
  • The date on a payment check must be either the date on which it was received or earlier. Postdated checks are NOT accepted. 
  • Our inventory includes but is not limited to the products in this list. Please contact us if you are looking for a product that is not included in this list.