Return and Refund Policy

Screen Assemblies and Spare Parts

All screen assemblies, digitizers, and replacement spare parts come with a lifetime warranty covering manufacturing defects. However, the warranty does not extend to damages caused by technicians, physical damage, internal cracks, or incidental damages. Store credit will be issued to accounts based on the current selling price.

Replacement Batteries

Replacement batteries of the QMAX brand come with a one-year warranty, and all other batteries come with a six-month warranty covering manufacturing defects. The warranty does not cover damages caused by technicians, physical damage, or incidental damages. Store credit will be issued to accounts based on the current selling price.

Tools and Repair Accessories

All repair tools include a 30-day guarantee against manufacturing defects. This guarantee does not cover damages caused by technicians, physical damage, or incidental damages. Store credit will be issued to accounts based on the current selling price.

Warranty for Devices

All devices are covered by a 14-day warranty against manufacturing or functional defects, starting from the date of delivery.

This warranty does not cover physical damage, including damage caused by misuse, accidents, improper handling, or other external factors.

Damaged Upon Delivery

If a device arrives damaged, the customer must notify us within 24 hours of delivery. Claims reported after this 24-hour period may not be accepted.

Returns

We do not accept returns without a valid reason. Device returns are only accepted for eligible defects covered under the 14-day warranty or for devices that were reported as damaged upon delivery within the required 24-hour period.

Any return request may be subject to review and approval by our team.

Exclusive OLED / LCD Breakage Warranty

Select OLED and LCD screen assemblies are eligible for an additional breakage warranty covering Internal OLED/LCD damage, under the following program names:

• Exclusive OLED Breakage Warranty — applies to eligible OLED screen assemblies.
• Exclusive LCD Breakage Warranty — applies to eligible LCD screen assemblies.

Eligibility and conditions (identical for both programs):

• Only available to business accounts that provide a valid PST (Provincial Sales Tax) number and are registered as a company. Personal/individual accounts do not qualify.
• Limited to one-time use per item. Once an item has been replaced under this warranty, that item (and its replacement) is no longer eligible for a future breakage claim.
• Store credit will be issued based on the current selling price at the time the claim is approved.

Other Terms

• Free delivery is provided but some restrictions apply based on the delivery location and the average value of orders. Please ask for the details.
• It is the buyer's responsibility to check the delivered items for any physical defects at the time of delivery. Mobile Active is NOT responsible for any claims made after 2 days.
• Specialized order parts (i.e., parts supplied outside our regular shipments, when out of stock, or not listed in our regular catalogue) are non-returnable, unless there is a manufacturing defect.
• Rejected items (cracked screen, damaged by a technician, or not belonging to our company) will be stored in our warehouse for 15 days. You can request us to return these items to you, and we can include them with your next order. If no request is made within this period, the items will be sent for recycling.
• All accessories (including power banks, cables, phone holders, and adapters) are covered by a 30-day limited guarantee against manufacturing defects only. This guarantee does not cover damage resulting from misuse, improper handling, normal wear and tear, accidental damage, or any other non-manufacturing-related causes.
• For approved claims, store credit will be issued based on the item's current selling price at the time the claim is processed.
• No other warranties or guarantees apply unless explicitly stated.